Microsoft extends warranty on Xbox Elite 2 controller
Xbox fans are rejoicing after Microsoft announced they are extending the warranty on the Xbox Elite 2 controller from 90 days to a year. This announcement comes after a long history of complaints with the controller.
A recent Microsoft support article states, “We’ve received claims that a small percentage of our customers are experiencing mechanical issues when using their Xbox Elite Wireless Controller Series 2. To ensure your satisfaction, we’re extending the warranty coverage period on Elite Series 2 controllers from 90 days to 1 year from the date of purchase.”
The warranty extension will also apply retroactively. Anyone who incurred repair costs to service their Elite Series 2 controller will be issued a refund by Microsoft before October 31st, 2020. The extended warranty is a massive change from the meager 90 days, but it comes after a long history of complaints that has plagued the Elite controller series since its debut in 2015.
The announcement of the extended warranty is rather interesting after the recent revelation that Microsoft is facing a class-action lawsuit for the much too common “drifting joysticks” complaint that appears to affect all Xbox controllers. Although first filed in April, the lawsuit was recently updated to include both the Xbox Elite Controller and Xbox Elite Controller Series 2. The lawsuit seeks monetary compensation along with public injunction.